FAQ
Find answers to the most common questions about our products, shipping, and orders.
Returns, Refunds & Order Changes
Do you accept refunds?
No, we do not offer refunds.
However, you may cancel your order within 24 hours after payment and before shipment
Can I change my size after ordering?
Yes, within 24 hours after payment, as long as the order has not shipped.
Do you accept returns for size issues?
No, but we can help you choose the correct size before your purchase.
Shipping & Delivery
Do you ship worldwide?
Yes, we ship worldwide.
Delivery time depends on your location. You will receive a tracking link once your order is dispatched.
How long does shipping take?
Approximate delivery times:
• Africa: 3–10 days
• Europe: 3–7 days
• USA/Canada: 5–12 days
• Middle East/Asia: 2–7 days
(These may vary depending on customs and local couriers.)
How do I track my order?
You will receive a tracking number via email or WhatsApp once your order is shipped.
Sizing & Product Information
How do I know my size?
Each product page includes a size guide.
If unsure, send us your height, weight, and usual abaya size — we will assist you.
Are all pieces handmade?
Many pieces include handmade or exclusive details.
Each collection specifies whether it is handmade.
Commandes & Paiements
What payment methods do you accept?
We accept:
• Credit/debit cards
• PayPal
• Zelle
• Wave
• Orange Money
• Bank transfer
• Wise
• Interac
Can I pre-order a piece that is out of stock?
Yes, depending on availability. Contact us for confirmation.
Do you offer wholesale?
For wholesale orders, contact us directly via email or WhatsApp.
About the Brand
Where are you based?
Dar As Salam is based in the United Arab Emirates (UAE).